Company Information

Rentalcarprotection.com.au is the registered trading name and website of Halo Insurance Services Pty Ltd.

Halo Insurance Services Pty Ltd ABN 86 619 780 648, AR 1255662, its employees and call centre staff, arrange the issue of this insurance to You on behalf of the insurer and not on Your behalf. The capacity in which they act is displayed in the Financial Services Guide contained in PDS documents issued by this site.

The administrators of this policy are Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More). For more information please review the PDS.

General

A customer is deemed to have accepted these Terms and any other notices posted on the Rentalcarprotection.com.au website, by using the Rentalcarprotection service.

We provide a fully online insurance service, designed to save you time and money. We will endeavour to find you the most competitive quotes and provide you with the necessary information to make an informed choice on which policy suits your needs. We provide insurance products but do not offer advice. We will ask you questions to help provide quotations, and you will then need to make your own choice about how to proceed.

After completing an online application form on our website, you agree that you will receive an email from us. This email will confirm you have used our website and that you have purchased an insurance product. You cannot opt out of receiving this email.

Website content

We have taken every step to ensure the information contained and displayed on our website is accurate and up-to-date. However, we can accept no liability for any errors or omissions. We reserve the right to add, amend or delete content from the website at any time

These rules are subject to changes and revisions by Rentalcarprotection.com.au without prior written notice.

Rentalcarprotection.com.au will strive to respond to customer enquiries as soon as possible, usually on the same business day and within a maximum of two business days.

It is strictly forbidden for any user to tamper with, manipulate, or apply third party resources to affect the standard operational use of the Rentalcarprotection.com.au website or application software. Legal action may be taken in the event of such misuse.

Customer Responsibility

It is the personal responsibility of customers and visitors to this site to ensure that they understand and comply with their local laws and regulations pertaining to purchasing insurance as these laws and regulations may vary from country to country. It is not the intention of this website that it be used by a customer in any jurisdiction where it would be contrary to local law or regulation.

Customers should print out these terms and conditions, the Key Facts document, Policy Wording and Certificate of Insurance that come with your policy, and keep them in an easily accessible place. If a customer does not comply with the terms and notices specified on the Rentalcarprotection.com.au website, the customer's policy may be suspended or cancelled.

Rentalcarprotection.com.au will provide you with quotations based on the information you have provided to us. If you do not provide information and answers that are true and accurate and disclose all relevant facts, your insurance policy may become invalid and claims may not be paid. If your insurance is invalid, you could also be liable for any third party costs in the event of an accident. Before accepting a policy it is of the utmost importance that all the information the insurance company holds on you is accurate. It is therefore important that you carefully read through the information you provide to check that it is correct and that you have disclosed all relevant facts. It is important that you read the insurance company's policy terms and conditions to check that you understand and agree with them. The insurance company's policy terms or conditions are not the same as our website terms and conditions and they will be the terms which you will be agreeing to when purchasing a policy.

It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Particular attention must be paid to any warranties and conditions as failure to comply with them could invalidate your policy.

If the information supplied by you is not correct, it is your responsibility to identify the mistake and contact us. We do not accept any responsibility to you if your insurance is invalid because you made a mistake in providing the correct information or if you failed to disclose relevant facts to us or to the underlying insurer.

If you have any doubt about whether further information about you, not requested by Rentalcarprotection.com.au is required to be disclosed to the insurer, or if you think that something shown to you may be incorrect, please contact us before you accept the quotation.

Third Party Services

Rentalcarprotection.com.au accepts no responsibility for any goods or services referred to on its website not under its control. Rentalcarprotection.com.au makes no warranties or representations for these services. The customer indemnifies Rentalcarprotection.com.au for any loss or damage arising from the use of these goods or services from any third party.

Disclaimer and Limitation of Liability

Rentalcarprotection.com.au will not have any liability for any loss or damage without limitation that are alleged to have resulted from the Rentalcarprotection.com.au website or its content, including but not limited to, delays or interruptions in service or communication, a customer's or any other person's misuse of the site and its content, and any errors or omissions in content. We accept no liability out of the use of this web site nor of any links that are provided to any third party site. None of the information provided on this website is intended to be used as financial advice or any other advice.

Rentalcarprotection.com.au may at any time require the customer to provide documentation to confirm their identity at any time and at Rentalcarprotection.com.au’s sole discretion. The use of proxy servers, except for those assigned by ISPs for normal use is strictly forbidden. This rule also applies to, but is not limited to, anonymous website proxies and any other means to hide your identity.

Payment

Payment is by credit or debit card and is required at the time you purchase the policy. Rentalcarprotection.com.au may, at its sole discretion, cease to provide service or payment to certain users or to users paying with certain credit cards. Rentalcarprotection.com.au reserves the right without explanation to refuse purchase from any customer.

Cancellations & Refunds

It is possible to cancel your policy with Rentalcarprotection.com.au if you have not yet collected a rental vehicle and are within the cooling off period which is 14 days from the date you purchased the policy.

If you have collected a rental car or are no longer within the 14 day cooling off period, unfortunately it is not possible to cancel your policy and no refund will be given.

If you want to make any changes or cancel your policy, please email us.

Changes to premiums

We reserve the right to change the premium charged for a policy at any time without notice. This does not affect customers who have already purchased a policy.

Correspondence

By using this site you acknowledge that our principal means of communication is via email and therefore it is incumbent on you to ensure that we have your current email address. Any notice sent to customerservice@Rentalcarprotection.com.au will be deemed to be delivered at the time of sending it. It is every customer's responsibility to inform Rentalcarprotection.com.au if there is any change to this address.

Amendment

Rentalcarprotection.com.au reserves the right to amend the information on this website at any time and without prior notice. The Terms and Conditions may be amended at any time and Rentalcarprotection.com.au will provide notice of such amendments by posting the changes on the website.

Suspension of Service

Rentalcarprotection.com.au may suspend trading as a result of circumstances within or outside its control. Rentalcarprotection.com.au will not have any liability for any loss or damage without limitation that are alleged to have resulted from this suspension of service.

Complaints procedure

We are committed to going the extra mile for our customers. However, if you feel that we have not delivered the service you expected, or you are concerned about any aspect of our service, you can find details on how to complain by visiting our Complaints page.