General

Your privacy is very important to us. We recognise the importance of protecting your personal and financial information. This Privacy Policy applies to all of the products, services and websites offered by Rentalcarprotection.com.au. The following outlines our privacy practices and what we do with your personal and financial information.

Collection of Personal Information

Data Protection laws and regulations place obligations on users of personal data aimed at protecting the privacy of individuals.

Your personal information means the information we have obtained from you when you completed the purchase process, either online or over the telephone. Personal information we may ask you to provide includes but is not limited to, your name, address, date of birth and contact details (email and telephone). For your insurance to be valid, we need to know that you are within the age range covered by our policies.

Most of your personal information we obtain directly from you, but some may be obtained by other means such as via our payment processing providers. This is only to provide you with the utmost protection and with the aim of preventing fraud and money laundering.

Use of your personal information

All information about you will be treated as private and confidential. We only use your personal information to effectively provide our services to you. In the event of any doubt as to the authenticity of your account details, Rentalcarinsurance.com.au reserves the right to request further personal information as may be considered appropriate under the circumstances.

We will use the information we have about you in the course of arranging and administering your insurance. This may involve passing information about you to insurers and other third parties involved in your insurance. For example, we may transfer your data to the Insurer who is underwriting the insurance policy that you have purchased, or where we are required to do so by law. Passing information also includes, but is not limited to, providing your personal information to payment processing providers to enable transactions on your account.

We may contact you on occasion in relation to any insurance contract that you purchase from us, for example at renewal time or after a change to the policy. We will never sell your personal information to third parties or share your personal information with third parties unrelated to providing you with our service.

In our effort to improve our service to you, we may send you information or marketing material from time to time, which we consider of interest or benefit you, especially with regards to service enhancements. Agreeing with our standard terms indicates a willingness for this communication to take place. Unless you have informed us to the contrary, we may pass information about you to other companies which are in or are associated with our group.

We or they may contact you to provide you with information on other products and services we or they can offer. If you are contacted by such means in future, you will always be given the option to opt out of any further communication of this nature.

If you do not wish to receive any marketing information from Rentalcarprotection.com.au or other companies which are in or are associated with our group, please email us.

Management and storage of information

Rentalcarprotection.com.au holds your personal information in computer storage facilities in a secure environment and in accordance with strict policies based on the Payment Card Industry Data Security Standards and according to data protection statutes.

Staff are also trained to understand and respect customer confidentiality and privacy in accordance with strict policies based on the Payment Card Industry Data Security Standards and according to data protection statutes.

It is your responsibility to ensure that Rentalcarprotection.com.au is promptly informed of any changes to your personal information or your ability to use our services might be interrupted.

Security

Protection of your personal information is very important to us. We do our utmost to protect your account information. Forms situated throughout the website's personal information sections are protected by SSL (Secure Sockets Layer) encryption, which guarantees that information submitted from your browser to our server arrives unaltered and is unable to be intercepted by a third party. Passwords are stored in an encrypted form in the database, and cannot be accessed by staff. We do not store credit card or bank details in our databases. Credit card details are submitted directly into the Visa/Mastercard network via SSL encryption in accordance with bank policy. When you are in a secure area of our website you will see a closed padlock at the top of your browser.

Cookies

Rentalcarprotection.com.au uses ‘cookies' to help provide a secure service. A cookie is a small piece of data which is sent from a web server to a web browser and stored locally on the user's machine. The cookie that is stored identifies your computer to our server. It is not an executable program and cannot do anything to the user's machine.

Whenever your web browser requests a file from our web server that sent the cookie, the browser sends a copy of that cookie back to the server identifying you for security purposes, but the cookie itself contains no private or sensitive information about you. Cookies MUST be enabled for the Rentalcarprotection.com.au servers to recognise you and retain your profile as you navigate through the website, therefore allowing you to use Rentalcarprotecion.com.au’s services.

Links

This website may contain links to other websites which may interest or benefit you. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of these websites.

Notification of changes

Any changes in our privacy policy or security statement will be by publication onto the Rentalcarprotection.com.au website. In the event of material changes that directly affect the economic use of your personal information, we will request your prior authorisation in writing before effecting such change on your account.

You also have the right to request us to inform you about the personal data that we hold about you and to request its correction where necessary. This request must be made in writing to us and signed by you as the data subject.

If you have any questions about this Privacy Policy, would like to make a data subject request, or would like to opt out of future marketing communications, please feel free to contact us through the website, or write to us at:

Rentalcarprotection.com.au
Private Bag 913,
North Sydney,
NSW 2059,
Australia