Excess Insurance Explained

Excess Insurance comes in many different shapes and sizes and is referred to in numerous ways; from car rental excess insurance, to excess waiver insurance or even deductible insurance. Regardless of how it’s referred to, it’s designed to protect rental car customers from excess charges imposed by rental companies throughout the world.

The excess is the amount you are liable to pay the rental company should your hire car become damaged or stolen. The maximum excess amount you are liable for should be communicated to you when booking your vehicle and/or upon collection. This amount can vary significantly depending on the territory you’re renting in and the type of vehicle you’re hiring. For example, Australia is known for having high standard excess liability rates, with recent research suggesting the average for a normal vehicle to be over $4000. It is therefore important to protect yourself from rental desk charges in case the unexpected happens.

Findings based on Internal research conducted on 7th December 2017. Average standard excess liability for an Australian resident hiring a vehicle in Australia from Sixt, Hertz, Avis, Budget, Europcar and Enterprise = $4,158

How does excess insurance work?

In the event you are charged an excess after handing back your rental vehicle, you will need to pay this up front to the rental company. In most cases, the rental company will simply deduct this amount from your rental deposit.

Once payment has been made to the rental company, you can then start the claims process with us to receive reimbursement. This is done in matter of minutes via our online claims portal and can be done up to 60 days after being charged by the rental company. If you’re claim is successful, funds will be paid directly to your bank account up to the full amount you were charged.

It really is as simple as that!